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Job Description

Ready to take your retail career on an international adventure? Cruise into an exciting sales opportunity at Starboard Cruise Services and wake up in a new port every day.

Working onboard many of the industry's most prestigious cruise ships, Retail Sales Associates are the face of Starboard. Selling is only part of the role. At Starboard, we inspire our customers to indulge in a memory from their dream vacation. We achieve success by helping our guests experience cruise retail in creative and entertaining ways.

Guests look forward to their vacation from the moment they book it and it's the daily moments and experiences that make it unique and memorable. We celebrate those moments with each and every one of our guests.

This opportunity is excellent for an entrepreneurial, focused, and ambitious professional who has a passion for selling and thrives in a fast-paced, high-energy environment!

What you'll be doing:

• Create inspiration, enthusiasm, and excitement around our brands and products
• Cultivate and foster client relationships
• Help our guests discover the styles and products that reflect their lives
• Guide store guests to discover memories they will love to relive
• Transform shop guests into loyal customers
• Demonstrate a high level of excellent customer service

What we're looking for:

Skills:

Ability to:

• Communicate clearly and effectively with guests and colleagues.
• Collaborate with the Retail Sales Manager, the sales team, and cruise line partners.
• Work in a fast-paced environment.
• Take initiative in self-development.
• Remain flexible in work assignments.
• Demonstrate product knowledge effectively and accurately.

Required Experience:

• Must be 21 years or older
• 1+ Years of retail and/or customer service experience
• High School diploma or equivalent
• Basic computer skills
• Proficient English-language speaking, reading, and writing skills

Multiple language skills as required for certain ship assignments

What we commit to:

At Starboard Cruise Services and Onboard Media curating a vibrant world can only be accomplished by vibrant and diverse teams. We are committed to nurturing a workplace where you can feel safe to show up authentically and thrive while being uniquely you. Our North Star guides us to deliver equal employment opportunities for all individuals and to providing employees with an equitable work environment free of discrimination and harassment. We also aim to extend this commitment to the partners we work with and the guests we serve. We are constantly listening, learning, and evolving to deliver on these promises.

We believe our differences make us stronger and are curious to see you leverage your lived experiences to strengthen our team, our culture and your career. At Starboard Cruise Services and Onboard Media we take action so that no one is discriminated against because of their differences, such as age, disability (physical, mental or sensory), ethnicity, gender, gender identity and expression, religion, sexual orientation, military/veteran status, genetic information, family care status or any other basis protected by federal, state or local laws. All employment decisions will be made based on business needs, job requirements and individual qualifications.

So come onboard with us and celebrate a culture that attracts top talent with shared values and forms the foundation for a great place to work.

Job Description

Provide leadership for Cruise Ships onboard retail shops to promote and model our high quality retailing standards, continuously driving maximum sales results, superior guest service, talent development and engagement. The Assistant Retail Manager must demonstrate honesty and integrity in all interactions.

What you'll be doing:

• Motivate and coach a sales achieve/exceed sales and promotional targets.
• Create and execute plans to drive sales.
• Lead the team of minimum 10+ people.
• Deliver an outstanding guest experience.
• Promote high quality retailing standards.
• Maintain excellent visual merchandising standards with high-converting displays; optimize retail sales space for maximum revenue.
• Train and coach sales team on Starboard’s standards – product knowledge, selling techniques, asset protection and guest service.
• Manage inventory with an emphasis on asset protection.
• Analyze and report sales and talent data to corporate office.

What we're looking for:

• 2+ years of flagship retail store, department store or multi-unit retail management experience with annual sales of $ 5 million+.
• 2+ years in leading a large and diverse retail sales team with a minimum of 10+ employees.
• Ability to :
• Live and work abroad on ships for 6 months continuously.
• Assess and develop talent, in order to build future leadership pipeline.
• Build relationships at all levels of onboard management, in order to partner and influence business decisions.
• Manage time effectively through prioritization.
• Skills:
• Strong interpersonal and leadership skills.
• Strong verbal and written English language skills.
• Proficiency in MS Excel, Word, Outlook and PowerPoint.

What we commit to:

At Starboard Cruise Services and Onboard Media curating a vibrant world can only be accomplished by vibrant and diverse teams. We are committed to nurturing a workplace where you can feel safe to show up authentically and thrive while being uniquely you. Our North Star guides us to deliver equal employment opportunities for all individuals and to providing employees with an equitable work environment free of discrimination and harassment. We also aim to extend this commitment to the partners we work with and the guests we serve. We are constantly listening, learning, and evolving to deliver on these promises.

We believe our differences make us stronger and are curious to see you leverage your lived experiences to strengthen our team, our culture and your career. At Starboard Cruise Services and Onboard Media we take action so that no one is discriminated against because of their differences, such as age, disability (physical, mental or sensory), ethnicity, gender, gender identity and expression, religion, sexual orientation, military/veteran status, genetic information, family care status or any other basis protected by federal, state or local laws. All employment decisions will be made based on business needs, job requirements and individual qualifications.

So come onboard with us and celebrate a culture that attracts top talent with shared values and forms the foundation for a great place to work.

Job Description

The Retail Specialist is accountable to be a subject matter expert by having up to date knowledge on the products and unique offerings available onboard. The specialist is responsible for driving sales results, delivering distinctive guest experiences in assigned department or specialized functional area. They also maintain visual standards and cleanliness within the store, as well as ensure that stock levels on the floor are adequate (refilling stock as necessary).  A retail sales specialist oversees monitoring their department, section, and/or floor and assisting in other departments when needed.

What you'll be doing:

Sales and Revenue Generation:

• Achieves personal sales goals and maximizes revenue opportunities.
• Builds trust as a credible expert through personal presence, social skills, general knowledge, and presentation.
• Seeks to build deep relationships through the guest journey by sharing stories that inspire guests.
• Provides an informed and accurate response about products and services offered reflecting a commitment to the guest.
• Portrays a positive image of the onboard retail shops to all guests to build trust and credibility for the entire shop team.
• Responds promptly to resolve guests’ requests and feedback, following up with guests as appropriate, escalating to management as necessary.
• Drives positive energy and activity on the sales floor.
• Delivers brand service strategies and supports product initiatives.
• Understands the overall market (e.g., competitors’ strengths and weaknesses, trends, guest demographic, etc.).
• Performs other duties, as assigned, to meet business needs.

Operational Excelence

• Utilizes retail systems and procedures to enhance selling efficiencies.
• Performs daily opening and closing procedures and is responsible for end of day point of sale audit.
• Maintains selling floor presentations and marketing.
• Participates in company and cruise line trainings as required.
• Accountable for completion of stock count daily; perpetual inventory activities.
• Adheres to all company, cruise line, and MLC policies and procedures.
• Is willing to cross-train and work in all areas/locations as required.

Relationship Management

• Maintains functional relationships on board.
• Nurtures guest leads with consistent follow-up throughout the voyage, ensuring no opportunity slips through the cracks.
• Works collaboratively with coworkers to achieve desired outcomes and duties assigned.

What we're looking for:

Education & Experience:

• 1+ years’ experience in retail or hospitality; luxury guest experience is of interest.
• 6 months shipboard experience preferred.
• Demonstrated ability selling Jewelry/Swiss Timepiece relevant to the specialized area.
• Demonstrated track record for driving sales through building loyal customer relationships.
• Minimum high school diploma, associate degree or beyond preferred; studies in retail or hospitality is a plus.

Knowledge, Skills & Abilities:

• Respects and understands others and displays multi-cultural awareness.
• Passion for selling a wide assortment of high-end and luxury products in a sophisticated retail environment aboard a luxury cruise ship.
• Demonstrated clienteling experience through proactively managing client relationships.
• Able to retain a high volume of information to answer questions about all products.
• Able to stay calm and perform well in busy and stressful situations in a constantly changing retail environment.
• Promotes the success of team members.
• Possesses exceptional guest relations and strong communication skills.
• To accommodate our diverse customer base, preference may be given to bilingual candidates depending upon the needs of the location.
• Commitment to exemplifying integrity and professional business standards.
• Proficient knowledge of Microsoft applications and POS software.

Success Measures:

• Achieves sales targets for specialized functional area.
• Focus on self-development.
• Champions the Starboard Way and receives positive guest comments.
• Achieves personal note voyage goals.

Core Competencies :                                             

• Customer Focus                                                     
• Cross-Cultural Agility                                             
• Business Acumen                                                  
• Drive for Results                                                    
• Relationship Management                                     

Key Competencies:                                                                           

• Courage
• Perseverance
• Perspective
• Self- Developement
• Problem Solving
• Priority Setting

Non-Negotiables:

• Must be 21 years old.
• Able to travel and live/work on a ship.  Able to work 6 month contracts. Able to work 7 days a week, up to 77 hours.
• Possess a valid passport and when possible seaman book copy.
• Able to stand for long periods of time.
• Able to physically participate and effectively contribute in cruise line’s boat safety and emergency lifesaving drills as required.
• Able to lift, pull, and push boxes of merchandise and fixtures throughout the store and lockers up to 55 lbs. using the appropriate safety equipment as required.                                                                                                              
• Proficient English reading, writing and speaking skills.
• STCW certification as required by cruise line.                                                                                                              
• Professional appearance, dress and grooming according to company and cruise line standards.

What we commit to:

At Starboard Cruise Services and Onboard Media curating a vibrant world can only be accomplished by vibrant and diverse teams. We are committed to nurturing a workplace where you can feel safe to show up authentically and thrive while being uniquely you. Our North Star guides us to deliver equal employment opportunities for all individuals and to providing employees with an equitable work environment free of discrimination and harassment. We also aim to extend this commitment to the partners we work with and the guests we serve. We are constantly listening, learning, and evolving to deliver on these promises.

We believe our differences make us stronger and are curious to see you leverage your lived experiences to strengthen our team, our culture and your career. At Starboard Cruise Services and Onboard Media we take action so that no one is discriminated against because of their differences, such as age, disability (physical, mental or sensory), ethnicity, gender, gender identity and expression, religion, sexual orientation, military/veteran status, genetic information, family care status or any other basis protected by federal, state or local laws. All employment decisions will be made based on business needs, job requirements and individual qualifications.

So come onboard with us and celebrate a culture that attracts top talent with shared values and forms the foundation for a great place to work.

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family! 

POSITION SUMMARY / ESSENTIAL FUNCTIONS

The Photographer will work within and learn from a team to create and sell warm and personal photography experiences that our guests can use to celebrate and share their cruise vacation. They will learn how to capture and engage our guests in a variety of settings both on board and ashore to produce high quality products sold in our Photography storefront.

 They will form an integral part of a multifaceted department that includes several different Photo businesses including Portrait, Souvenir and Wedding photography along with a full retail store.  Under the guidance of the Photo Management team, they will deliver their assigned image counts and sales targets while providing guest satisfaction in all department areas to achieve budgeted goals.

• Proactively greet guests in the photo gallery and assist guests in using digital photo kiosks and make selections of their favorite photos and packages.
• Clearly explain the products and services to guests and always open and close Guest interactions using effective sales techniques.
• Photograph all requested events onboard and ashore as scheduled by the Photo Manager.  Meet established performance goals.
• Deliver excellent customer service by presenting a friendly, warm, and calm attitude towards guests and crew.
• Competently use and be familiar with a range of photographic equipment, including but not limited to digital SLR cameras, portrait studio equipment, computers and image editing software.
• Ensure photographs are captured correctly and tagged with the guest cabins per instruction from Photo manager and Assistant Photo Managers.
• Wear mascot costumes inside/outside the ship for photo shoots when required, engaging guests with lively energy and enthusiasm at all times.
• Uses POS to accurately charge each transaction as directed by management.
• Participates attentively in training and staff meetings with management.  
• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Must be familiar with the Safety and Environmental Protection Policy and the SMS, and carry out the policies and procedures appropriate for his/her position.

QUALIFICATIONS / REQUIREMENTS

• Minimum of six (6) months experience in a customer service and/or retail sales environment is required
• Minimum of six (6) months experience as a professional photographer or a certificate of completion from a training course specific to cruise ship photography.
• Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar is required.

EDUCATION

• High school diploma or foreign equivalent is required.
• Bachelor’s Degree or foreign equivalent from a recognized educational institution is preferred. Relevant experience may substitute for this educational preference at an equivalent rate.

ATTRIBUTES

• Must enjoy interacting with guests, photographing and selling in a high paced environment. 
• Consistently communicates with tact and diplomacy at all levels.
• Possess the motivation to excel in all aspects of job duties and responsibility.
• Willingness to embrace all company values.
• Passionate about hospitality and customer service driven
• Must have a professional appearance and good hygiene
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement and fun
• Able to work 7 days a week
• Demonstrate positive behaviors; smiling, being polite and courteous
• Able to develop a camaraderie with team members
• Ability to live in close quarters, share limited space with other cabin-mates
   

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

Job Description

Ready to take your retail career on an international adventure? Cruise into an exciting sales opportunity at Starboard Cruise Services and wake up in a new port every day.

Working onboard many of the industry's most prestigious cruise ships, Retail Sales Associates are the face of Starboard. Selling is only part of the role. At Starboard, we inspire our customers to indulge in a memory from their dream vacation. We achieve success by helping our guests experience cruise retail in creative and entertaining ways.

Guests look forward to their vacation from the moment they book it and it's the daily moments and experiences that make it unique and memorable. We celebrate those moments with each and every one of our guests.

This opportunity is excellent for an entrepreneurial, focused, and ambitious professional who has a passion for selling and thrives in a fast-paced, high-energy environment!

What you'll be doing:

• Create inspiration, enthusiasm, and excitement around our brands and products
• Cultivate and foster client relationships
• Help our guests discover the styles and products that reflect their lives
• Guide store guests to discover memories they will love to relive
• Transform shop guests into loyal customers
• Demonstrate a high level of excellent customer service

What we're looking for:

Skills:

Ability to:

• Communicate clearly and effectively with guests and colleagues.
• Collaborate with the Retail Sales Manager, the sales team, and cruise line partners.
• Work in a fast-paced environment.
• Take initiative in self-development.
• Remain flexible in work assignments.
• Demonstrate product knowledge effectively and accurately.

Required Experience:

• Must be 21 years or older
• 1+ Years of retail and/or customer service experience
• High School diploma or equivalent
• Basic computer skills
• Proficient English-language speaking, reading, and writing skills

Multiple language skills as required for certain ship assignments

What we commit to:

At Starboard Cruise Services and Onboard Media, curating a vibrant world can only be accomplished by vibrant and diverse teams. We are committed to nurturing a workplace where you can feel safe to show up authentically and thrive while being uniquely you. Our North Star guides us to deliver equal employment opportunities for all individuals and to provide employees with an equitable work environment free of discrimination and harassment. We also aim to extend this commitment to the partners we work with and the guests we serve. We are constantly listening, learning, and evolving to deliver on these promises.

We believe our differences make us stronger and are curious to see you leverage your lived experiences to strengthen our team, our culture and your career. At Starboard Cruise Services and Onboard Media we take action so that no one is discriminated against because of their differences, such as age, disability (physical, mental or sensory), ethnicity, gender, gender identity and expression, religion, sexual orientation, military/veteran status, genetic information, family care status or any other basis protected by federal, state or local laws. All employment decisions will be made based on business needs, job requirements and individual qualifications.

So come onboard with us and celebrate a culture that attracts top talent with shared values and forms the foundation for a great place to work.