Cruise Ships Retail Manager

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Job Description

Provide leadership for Cruise Ships onboard retail shops to promote and model our high-quality retailing standards, continuously driving maximum sales results, superior guest service, talent development, and engagement. The Retail Manager must demonstrate honesty and integrity in all interactions.

What you’ll be doing:

  • Motivate and coach a sales achieve/exceed sales and promotional targets.
  • Create and execute plans to drive sales.
  • Lead the team of minimum 10+ people.
  • Deliver an outstanding guest experience.
  • Promote high quality retailing standards.
  • Maintain excellent visual merchandising standards with high-converting displays; optimize retail sales space for maximum revenue.
  • Train and coach sales team on Starboard’s standards – product knowledge, selling techniques, asset protection and guest service.
  • Manage inventory with an emphasis on asset protection.
  • Analyze and report sales and talent data to corporate office.

What are we looking for:

  • 2+ years of flagship retail store, department store or multi-unit retail management experience with annual sales of $ 5 million+.
  • 2+ years in leading a large and diverse retail sales team with a minimum of 10+ employees.
  • Ability to:
  • Live and work abroad on ships for 6 months continuously.
  • Assess and develop talent, in order to build future leadership pipeline.
  • Build relationships at all levels of onboard management, in order to partner and influence business decisions.
  • Manage time effectively through prioritization.
  • Skills:
  • Strong interpersonal and leadership skills.
  • Strong verbal and written English language skills.
  • Proficiency in MS Excel, Word, Outlook and PowerPoint.
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