Because People Matter

FAQ

FAQ

In the cruise line industry, both passengers and crew come from many different countries and speak various languages, but English is the common language for all. Crewmembers must, therefore, speak English fluently to communicate effectively with both passengers and fellow crew-members. English is also the language used for safety procedures. Some cruise lines require candidates to pass an online test (the required passing score depends on your position on board) 

No, at least one-year experience in the position required

The successful cruise line look is well-groomed, and includes dressing in a professional manner, wearing appropriate hairstyles, jewelry, and makeup, and always being ready to smile! For many positions and companies, visible tattoos and extra piercings are not allowed, they may need to be covered or removed. Being physically fit and maintaining a good BMI (Body Mass Index) will help you to have the stamina to cope with the demands of the job,

All positions that involve interacting with guest require strong customer service skills, which includes: being welcoming, providing immediate service and solving problems, displaying appropriate behavior at all times, and making the cruise experience pleasurable and memorable for all guest, Our positions require good sales skills. 

Appropriate qualification in the position you are applying for.

 

joining process

We advise you to continue in your present job until:

  1. You have passed your pre-employment medical
  2. Your visa has been approved
  3. You have been assigned a joining date.

Sometimes, due to fewer openings onboard as expected, assignment of a joining date can be delayed. Also, if your visa or medical are not approved, then your embarkation will be postponed.

After getting selected, it normally takes between 1 and 3 months for you to join the ship. Your joining date will be assigned to you by the Concession or Cruise Company, depending on available vacancies onboard and keeping in mind the “Earliest joining date” indicated by you. Some of your pre-embarkation preparations (Such as the police clearance certificate) will be submitted with your application documents. However, the timing of the other documentation, such as visas and medicals must be planned according to your joining date.

Pre-embarkation requirements and costs vary depending on the company and generally include medicals, police background check (PCC) Seaman Book and STCW’S Certifications (if needed) You will pay the service provider directly (Approved Doctors) or (STCW’S Facilities).

Please note that you will only be reimbursed for your visa fees

Concessions require you to pay for your initial flight to join the ship on your first contract only. However, if needed to join urgently they might pay for your first flight and have it deducted from your wages while onboard (only in this situation)

After successfully completing your first contract, they will pay for your airfare to return home at the end of your contract and them provide return tickets  on subsequent assignments,

Pre-employment medical evaluations need to be completed only at an authorized medical facility in accordance with the requirements of MLC 2006.

 
 

Your job offer is contingent on your ability to meet all of the embarkation requirement: Some selected crew are not able to join due to visa rejections or medical issues. If you keep us informed on your situation, you may re-apply for the visa or take as much time as needed to get medically fit.

Some Cruise Ship Companies require to have these, others no.

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Life onboard

The length of the contracts depends on the company and the position. Generally they are between 6 and 8 months, with a vacation of approximately 2 months between contracts. There is some degree of flexibility in the length of vacations, as long as you follow the procedures and stay in touch with the company. Contract are renewable based on your performance.

No, so long you are not a US Citizen.Your onboard income is %100 tax free.

While you are on the ship you are covered by the company medical insurance, and fully equipped medical center on board will provide treatment free of cost. In case of a serious illness or injury, the company will arrange for your hospitalization in a port or fly you back home and pay for your treatment in your home country. When you are medically fit, you will be able to return to your job onboard.

While onboard, your food, accommodation, and medical care are provided, free of cost, by the company. This gives an opportunity to save most of your earnings if you choose to do so.pulvinar dapibus leo.

Crewmembers typically share a small but functional two-berth cabin with another member of their team. You will have access to the crew cafeteria, crew bar, crew gymnasium, crew deck, swimming pool. For staff crewmembers will have some privileges like going to gust area and have access to restaurants, bars, lounges etc. need to be in uniform and with your name tag, always keep in mind that guest are a priority.

There are crew galley’s and cafeterias serving a variety of cuisines to the tastes of crew members of different nationalities

Yes, depending on your duties roster (some crew have to be on duty even when in port) you are free to visit the ports of call during your off-duty hours, subject to local immigration laws.

Yes, you can shop when you are ashore. In addition, you may get crew discounts when you buy anything from the onboard duty free shops.pulvinar dapibus leo.

Each company has documented rules and regulations onboard, and it is very important that you read, understand and follow them. Cruise Lines have a zero-tolerance policy towards anti-social behavior like physical aggression, excessive consumption of alcohol, sexual harassment, and racism. They also follow zero-tolerance policy on illegal drugs. If drugs are found in your possession, you will lose your job and will be disembarked  immediately, you will face criminal charges. 

All cruise lines companies have documented complaint procedures to address and resolve any issues raised by the crew in a fair manner. We recommend that you read and understand the complaint procedure for your employer.

Cruise lines and concessions onboard promote crew based on performance, rather than seniority, and prefer to promote within their existing crew pool. Since there is a continuous rotation of crew contracts, vacancies become available periodically and crew are evaluated frequently. So people who are hard-working, take pride in doing their jobs well, and show a positive attitude have very good chances of being promoted and advancing in their careers.